Shipping Policy

Last updated July 02, 2023

Thank you for visiting and shopping at Crina Bulprich. The following is our Shipping Policy.

This Shipping Policy is part of our Terms of Service and should be therefore read alongside them: *TERMS OF SERVICE*.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

Crina Bulprich provides custom-made products, resulting in diverse processing times for each order. We offer free shipping for all our orders, utilising the services of Royal Mail 1st class for all our shipping within the UK, aiming to deliver orders within an estimated period of 1-3 days. It is important to note, however, that delivery times are not guaranteed.

For our customers based in Europe, we offer free international shipping. The exact delivery times will depend on the specific destination country, but we aim for delivery to occur between 10-30 business days after shipment.

All our products are securely packaged for shipping. It is worth mentioning that the courier assumes responsibility for any damage that might occur during transit, as per the applicable law.

Should there be any special shipping enquiries, or if there are concerns about the status of an order or delivery times, we encourage you to reach out to us at crina.bulprich@gmail.com.

When estimating the delivery timeframe, please consider both the time it takes for us to prepare your order and the shipping speed. Do bear in mind, however, that delivery delays can occasionally occur.

How long is the order processing time?

The processing of most orders commences as soon as the online purchase is finalised. Your order will be shipped once the items are available, your payment is authorised, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.

How can I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through Crina Bulprich. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.

The tracking number will be active within 24 hours.

Do you deliver internationally?

We currently offer international shipping to European countries only. Please note that we may be subject to various rules and restrictions concerning some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Can I change the delivery address after ordering?

During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.

If the delay is longer than 30 days the customer is obliged to reach out to us in order to report a missing package. Crina Bulprich will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.

What should I do if an item is delivered damaged?

If you receive a damaged item, please do not worry. We offer refunds or exchanges for damaged products, but you must open a refund ticket within 14 days of the receipt of the item. To initiate the process, please review our Refund Policy for detailed instructions and further information: *REFUND POLICY*.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Crina Bulprich.

What can I do if I am not available to pick up the package?

If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to our warehouse. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.

How can you contact us about this policy?

If you have further questions or comments, please contact us at crina.bulprich@gmail.com.

Revision Date

This Shipping Policy was last updated on 02 July 2023 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.